Service Policies

Elite Platinum Pro Clean

At Elite Platinum Pro Clean, we are committed to delivering reliable, high-quality cleaning services with transparency and professionalism.
By booking or using our services, you agree to the following policies.

1. Our Services

We offer a range of professional cleaning services, including:

  • Residential Cleaning

  • Commercial Cleaning

  • Deep Cleaning

  • Move-In / Move-Out Cleaning

  • Event Cleaning

  • Specialized Cleaning Services

All services are performed based on the selections made during booking.

Important Notes:

  • Results may vary depending on the condition of the home or space.

  • We do not guarantee complete removal of stains, odors, buildup, or allergens.

  • If the property condition differs significantly from what was described, we may:

    • Adjust pricing

    • Upgrade the service (ex: standard → deep clean)

    • Decline the service

2. Booking & Payment

Booking

  • Clients must provide accurate details about the property and requested services.

  • Services can be booked online or directly with our team.

Pricing

  • All quotes are based on the information provided at booking.

  • Final pricing may change if:

    • The condition differs

    • Additional time is required

    • Extra services are requested

Payment Policy

  • A full charge is applied at the time of booking to secure your appointment.

  • This guarantees your reserved service time.

  • All payments are processed securely.

Additional Charges

Additional charges may apply if:

  • Extra services are added

  • More time or labor is required

  • The condition differs from the original booking

Accepted Payment Methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

3. Cancellations & Rescheduling

We understand plans change. Because your appointment time is reserved specifically for you, the following applies:

  • 24+ hours before service: Full refund

  • Less than 24 hours: 25% of total is retained

  • Same-day cancellations / no-shows: 100% charge

Access Policy

  • If we cannot access the property within 15 minutes, it is treated as a same-day cancellation and charged in full.

4. Satisfaction Guarantee

We stand behind our work.

  • Issues must be reported within 24 hours of service completion

  • We will return to re-clean the affected area if applicable

If unresolved after the re-clean:

  • A partial refund may be issued at our discretion

This guarantee is void if:

  • Not reported within 24 hours

  • The area has been altered or re-cleaned

  • External conditions impacted results

5. Property Access

Clients must ensure timely and safe access to the property, including:

  • Keys

  • Gate codes

  • Door codes

  • Someone present for entry

If access is not provided:

  • Service may be canceled

  • Applicable fees may apply

6. Pets

  • Pets must be secured if aggressive or disruptive

  • If a pet interferes with service, we may stop the cleaning

  • Applicable charges may still apply

7. Liability & Damage

Insurance

We carry general liability insurance (coverage subject to policy terms).

Damage Claims

  • Must be reported within 24 hours

  • We may repair or replace items if damage is confirmed

Resolution is limited to:

  • Repair or replacement cost

  • Insurance coverage limits

8. Personal Property

  • We exercise care while cleaning

  • We are not responsible for damage unless due to negligence

We strongly recommend securing:

  • Valuables

  • Fragile items

  • Irreplaceable belongings

9. Health & Safety

We reserve the right to refuse or stop service if conditions are unsafe.

This includes:

  • Biohazards

  • Hazardous materials

  • Structural issues

  • Aggressive animals

  • Severe unsanitary conditions

Clients must inform us in advance of:

  • Health risks

  • Infectious conditions

  • Hazardous environments

10. Non-Solicitation Policy

To protect our business and team:

Clients agree not to hire or contract directly with any of our cleaners outside of Elite Platinum Pro Clean.

All services must be arranged through our company.

11. Photo Documentation

  • We may take before-and-after photos for quality control

  • Photos will not include personal identifying details

  • Photos will never be shared publicly without consent

12. Website Use

By using our website, you agree not to:

  • Attempt unauthorized access

  • Copy or scrape content

  • Misuse branding

  • Engage in fraud or unlawful activity

13. Service Termination

We may suspend or terminate services if:

  • Policies are violated

  • Safety risks are present

  • Conditions are unsafe

Clients may cancel services at any time, but all outstanding balances must be paid.

14. Privacy & Confidentiality

We respect your privacy.

Client information is only used:

  • To provide services

  • When required by law

15. Legal

  • Governed by the laws of the State of Florida

  • Policies may be updated at any time

  • Continued use of services = acceptance of updates

Acknowledgment

By booking with Elite Platinum Pro Clean, you acknowledge that you have read and agree to these service policies.